Dear Curators of Beauty, Storytellers, and Lovers of the Extraordinary,
At Design Toscano, we understand that the journey of a unique piece—from our curated collection to your personal sanctuary—is part of its story. You seek more than mere objects; you seek conversation-starting sculptures, timeless garden urns, and functional art that imbue your space with character. Our commitment to you extends beyond the artistry of our pieces to the care and precision with which we deliver them to your doorstep, anywhere across the globe.
Our mission is to empower you to create environments that inspire, comfort, and delight. This promise guides our global delivery process, ensuring your chosen artifacts arrive safely and splendidly, ready to transform blank walls into galleries and gardens into mystical retreats.
Our Shipping Promise: Timely, Secure, Transparent
Every order is handled with the reverence it deserves. Before your statement piece begins its voyage, our team meticulously prepares and packages it, ensuring it is protected for its journey. Please allow 1-2 business days for this careful order processing.
Choose Your Delivery Journey
To suit your needs, we offer two distinct shipping methods, partnering with world-class carriers to ensure reliability.
🚚 Standard Expedited Shipping
Carrier: DHL or FedEx
Cost: A flat fee of $12.95 USD.
Delivery Timeline: Your treasured piece will typically arrive within 10-15 business days after it leaves our Dallas headquarters.
Ideal for: When you wish to welcome your new garden sculpture or mantle clock with a touch more anticipation, balanced with speed and tracking precision.
🎁 Free Standard Shipping
Carrier: EMS
Cost: FREE on all orders over $50.00 USD.
Delivery Timeline: Your curated décor will make its way to you within 15-25 business days after shipment.
Ideal for: The discerning collector planning their space, who appreciates value and the thoughtful journey of their unique find.
*Delivery times are estimates and may vary slightly based on final destination and customs processing. We ship globally but are unable to deliver to some remote regions.
From Our Door to Yours: The Journey of a Masterpiece
- Order Confirmation: Your story begins the moment you order. You’ll receive an email confirmation detailing your chosen pieces.
- Artful Preparation: Our team in Dallas carefully inspects, wraps, and secures your item in custom-fitted packaging.
- Shipment Notification: Once your piece departs, we send a notification with tracking information so you can follow its journey.
- Global Voyage & Delivery: Our carrier partners transport your package across borders. Upon arrival, it will require a signature to ensure safe receipt.
- Unveiling Your Story: Your unique piece arrives, ready to take its place in your home or garden narrative.
Our Assurance: Returns & Peace of Mind
Your complete satisfaction is the final chapter of our delivery story. If your item does not meet your expectations, we offer a straightforward return policy. You may initiate a return within 15 days of receiving your order. Please contact our customer care team to begin the process and receive detailed instructions.
Have Questions About Your Order’s Journey?
Our dedicated customer care team is here to assist you, ensuring your experience is as exceptional as our décor.
Email: [email protected]
Our Home: 82 Poco Mas Drive, Dallas, US 75247
We are Design Toscano: your partner in crafting a home that is uniquely, authentically, and beautifully yours. Thank you for allowing us to be part of your story.