Welcome, Curators of Beauty and Storytellers. Find answers to your questions about bringing extraordinary art into your home and garden.
About Our Products & Collections
What kind of products does Design Toscano offer?
We specialize in conversation-starting sculptures, timeless decorative objects, and functional art. Our curated collections include Garden Sculptures, Fountains, Mantle & Table Clocks, Wall Accents, Planters, Living Room Furniture, and unique decor for kids and the home. Each piece is selected to help you craft a space that tells a story.
Are your products suitable for both indoor and outdoor use?
Yes, we offer pieces designed for various settings. Garden Decor, Sculptures, Fountains, and Planters are crafted to withstand outdoor elements, while our Home Decor, Clocks, and Wall Accents are perfect for indoor sanctuaries. Please check individual product descriptions for specific placement and care instructions.
Is the artwork authentic and high-quality?
Absolutely. At Design Toscano, where art meets home, we are committed to offering unique, artistically crafted pieces. Each item is chosen for its character, craftsmanship, and ability to transform an ordinary corner into an extraordinary narrative.
Ordering, Payment & Account
What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save your preferences, and enjoy a more personalized journey as a collector of our unique pieces.
Can I modify or cancel my order after placing it?
To ensure our team can begin the careful, artful preparation of your item, please contact our customer care team
immediately at
[email protected] with your order number. We will do our best to accommodate your request if your order has not yet entered the preparation phase.
Global Shipping & Delivery
Where do you ship to?
We are proud to offer global delivery to most countries, allowing your story to unfold anywhere. However, we are currently unable to deliver to some remote regions and parts of Asia. Please proceed to checkout to confirm serviceability for your destination.
What are my shipping options and costs?
🚚 Standard Expedited Shipping: A flat fee of $12.95 USD. Shipped via DHL or FedEx. Your treasured piece typically arrives within 10-15 business days after leaving our Dallas headquarters.
🎁 Free Standard Shipping: Available on all orders over $50.00 USD. Shipped via EMS. Your curated décor arrives within 15-25 business days after shipment.
Please allow 1-2 business days for our meticulous order processing and packaging before shipment. All delivery times are estimates and may vary based on destination and customs.
How will I know when my order ships?
You will receive an email notification with tracking information once your masterpiece begins its global voyage. This allows you to follow its journey from our door to yours.
Will I need to sign for my delivery?
Yes. To ensure the safe receipt of your unique piece, our carrier partners typically require a signature upon delivery.
Returns & Exchanges
What is your return policy?
Your complete satisfaction is the final chapter of our story. If your item does not meet your expectations, you may initiate a return within 15 days of receiving your order. Please contact our customer care team to begin the process and receive detailed instructions.
Are there any items that cannot be returned?
Due to the custom or fragile nature of some of our artistic pieces, certain items may be final sale. This will be clearly indicated on the product page. For all other items, our standard 15-day return policy applies.
Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item arrived damaged or was incorrect due to our error. Our customer care team will guide you through the specific details when you contact us.
